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F.A.Q

Is this website free ?

Yes ! It’s a free website for all visitors. As a member, you can watch any music videos at any time and for free.

What do I receive after my registration ?

You can watch music videos without registration.

How can I load a video/single online ?

You can load your videos/singles via our Submission page.

How much does it cost to upload ?

We do not charge videos/singles on RAP OU CREVE. We select music videos based on its quality.

How much does shipping cost ?

All orders are shipped via Chronopost. Shipping costs vary depending on the size of the order and the destination.

How long will it take to receive my order ?

Please consider : 3 business days for order processing and payment verification. 7-10 business days for home delivery. 10-12 business days for international shipping.

Can I get a refund or exchange ?

We do not usually provide refunds, only exchange is possible.

Is there any way to contact you directly ?

You can send an email to service@rapoucreve.com or call +212 522-658-829 if you have any questions about your order.

I don’t live in Morocco, can I order online ?

Yes.

Does my billing address need to match my shipping address ?

During high traffic, there may be a delay in sending confirmation emails. If you have not received an e-mail, please refer to your spam. If you think you have entered an incorrect email, please contact us with your order number and full name and we will send you back the confirmation.

At what time do you update your online store ?

Updates are done at 11h00 GMT.

On what day are the new special articles posted ?

Generally, we do not have a fixed release date. Please subscribe to receive email alerts.

Do you renew the inventory of your articles ?

Yes.